120 Day Bel Price Guarantee
We are proud to offer our customers the longest Low Price Guarantee in the furniture industry. Bel strives to provide the lowest price on quality home furniture. If by chance you find a lower price within 120 days from the date of purchase on your receipt, Bel Furniture will match the advertised price of any in-stock item we carry. All we ask is for you to bring the current, printed advertised price of the same item by any competitor excluding internet specials. Bel will happily credit your account the difference in price for in-store credit only. The in-store credit balance is only good for use within 30 days of the issued date. Internet or Web Site specials and or sale events on the Web Site may be precluded from the 120 Day Price Guarantee whether from BEL Furniture or another internet retailer. Also, Internet or Web Site specials/events/clearance merchandise is precluded from in store purchase.
3 Day Satisfaction Guarantee
We value your purchase with gratitude. At times, it may be difficult to visualize the outlook of your home until you place the furniture you have selected in the space anticipated. We recognize your concern and sincerely address this by providing every customer with a 3-DAY SATISFACTION GUARANTEE. If within 3 days of delivery or pick up, you decide not to keep the furniture for any reason, we will be glad to offer re-selection towards anything of equal or greater value without any restocking fees. All we ask is that the merchandise is returned without any damages to our warehouse or you may choose to pay an additional delivery fee if you would like us to pick it up. However, some items such as Mattresses, Mattress Pads, clearance items, and floor models are excluded from this policy and cannot be returned or exchanged. Please note, the original delivery fee will not be refunded.
180 DAY SLEEP COMFORT GUARANTEE
The above guarantee is Exclusive to BEL Mattress Company a division of BEL Furniture. This is the absolute longest time frame offered in the mattress industry and BEL is very proud to be able to offer this to the BEL customer in partnership with our bedding manufacturers. Here are the details of how this wonderful sleep comfort guarantee works and the customer requirements to take advantage of it.
- Minimum purchase is $799.99 for a Queen Size mattress set.
- All initial sales must be made as a 2Pc Twin, Full or Queen Set and the King size as a 3Pc Set.
- The customer must keep the mattress for a minimum of 14 days from the original delivery date, which is the accepted adjustment period for a new mattress.
- The mattress only can be exchanged only once within the 180 day period (from date of delivery) for a mattress model of equal or greater value. If a greater value, the difference must be paid.
- In order for the mattress to be exchanged, it must be free from any stains, soiling of any type, tears, burns, odors or any type of obvious abuse. So therefore it is a strict requirement that a customer must purchase either a mattress protector or mattress encasement at the time of the original mattress purchase from BEL Furniture mattress department.
- The exchange must be done on a BEL Furniture delivery truck and the customer must pay the $119 delivery fee. No pick up of merchandise is allowed from either a store location or the BEL Furniture Distribution Center for a mattress exchange.
- Reselections on Clearance, Floor Samples, Mattress Foundations, Adjustable Power Bases, soiled or misused items, special orders, or size swaps are excluded from the guarantee.
- Customer must enroll for the 180 Comfort Guarantee by signing a document for the Guarantee stating that they do understand the criteria to make the Sleep Guarantee effective.
We strive to provide our customers with fast, courteous, and professional delivery. Prior to delivery, Bel Furniture will open and inspect all merchandise. If merchandise needs to remain in the original packing, please notify us at time of purchase.
Note: If the customer places a request to deliver merchandise unopened and in the original packaging, some assembly may be required by the customer.
Due to the high volume of deliveries, we cannot guarantee any delivery timeframes. Delivery personnel will contact you the morning of your delivery to give you a window of approximately 3-4 hours. However, due to unforeseen circumstances and delays such as traffic, weather, etc., potential delays may arise. Deliveries are made between 9 a.m. and 11 p.m.
To reschedule the delivery of your order or to notify us of a change in the delivery address, please contact our delivery department via email email@example.com or call us directly at 713-322-3099 ext. 230.
Note: If the customer chooses to cancel the delivery within 48 hours of delivery date printed on the receipt, this will result in a $99 cancellation fee.
Showroom Purchase Delivery Rates within 50 miles of our Distribution Center ›
Any Mattress purchase over $699
Furniture and Bedding Under $899.99
Furniture and Bedding Over $900.00
Next Day Delivery (Before 2PM Purchase)
Extended Zones of 50 miles or More
Delivery Related Damage ›
BEL customers may accept or refuse a damaged item upon delivery. A damaged item at time of delivery must be written on delivery receipt or reported to our customer service department within 72 hours in order for the item to be considered as "delivery damage." (Scratch, dents, nicks, tears, holes, stains, etc.) Make sure the delivery driver acknowledges and signs the documentation for your protection.
However, any delivery related damages reported AFTER our 72 hour grace period will not be accepted.
Customer Pick up ›
Please inspect your merchandise carefully. Bel Furniture is not responsible for damage or missing parts for any item received from any BEL location after it has been removed from our loading docks. Some assembly may be required. Make sure inspection or merchandise is done and signed for.
Warranty / Service
About your limited Warranty
Almost every item Bel Furniture sells is covered under a 1 year manufacturer warranty against defects in material and workmanship from the delivered or customer pick up date. This warranty does not apply to any clearance items, floor samples, or accessories which are sold on “AS IS” basis. Warranty does not apply to normal wear and tear or color fastness on any upholstery fabrics and leather merchandise.
Most mattresses offer extended warranties. Claims under these warranties may vary by brand. Bel Furniture will be happy to assist you in this regard upon request. Any mattress with stains will result in voiding the warranty.
An item under warranty will be repaired or replaced at Bel Furniture’s option, only within the 12 month warranty period. Bel Furniture’s warranty will be void if merchandise has been abused or relocated from the original invoice address at time of purchase.
Bel Furniture also offers a five year warranty program through Guardian Protection Products, Inc. which covers any accidental staining or damage occurrence.
Note: the purchase of Guardian Protection does not interfere with Bel Furniture’s 12 month manufacturer warranty. Guardian must be notified within 30 days of any accidental occurrence by the customer thru their 800 number or the claim will be voided by the Guardian company.
Service and Repairs
Bel Furniture is proud to offer a product warranty for a period of 12 months against any manufacturer defect for workmanship and material.
Actual in home service for the warranty will be for a 6 month period and any in home service beyond the 6 month period will require a service fee for the technician to come to your home of $59.00 for that home service. The customer does have the option to bring their merchandise to the BEL Furniture Distribution Center (Service Center) for inspection and repair after the initial 6 month period to avoid the in home service fee of $59.00. An approval thru customer service must be obtained for that and an appointment set to receive the merchandise back to the service center. Service for any merchandise will only be offered to customers within the 12 months limited warranty period. If item is relocated for any reason from the original invoice address at time of purchase, Bel Furniture reserves the right to refuse service on the item.
Transportation fees for the inspection/repair of furniture under the BEL warranty are NOT included in the warranty agreement and are the responsibility of the customer.
If any item under the 12 month warranty period cannot be repaired in home at the time of your scheduled service call, Bel Furniture may bring the item back to our distribution center for further repairs as a courtesy, provided the warranted item can fit in our customer service vehicle. Otherwise a transportation fee for the return is $59.00 and at $109.00 for pick up and return.
After your 12 months limited merchandise warranty expires, Bel Furniture may offer in-home service for $59 fee depending on the circumstance. Standard transportation costs are NOT included for the in home service warranty and will apply if necessary. See listed fees below.
Customer is responsible for making arrangements for transportation of any repaired/ serviced item to and from our distribution center.
Upon request, Bel Furniture offers a delivery option for service related items that may need to be picked up or dropped off to and from your location. To make a payment for this service, see store for details.
- Service Call Fee for service issue beyond the BEL 12 month merchandise guarantee …..............................................$ 59
- Delivery Fee for Pick up and Drop off merchandise (service related) within 50 miles of our distribution center:… $109
On Site Repairs
Most repairs will be completed within 7-10 business days at the Bel Furniture distribution center located on 11155 Westpark Dr Houston, TX 77042.
In cases where Bel Furniture determines an item under our 12 month warranty can neither be repaired or replaced, Bel Furniture will issue full credit for the defective item for in store credit only and reselection.Return Policy
A BEL customer has a 72 hour grace period from the date of purchase to cancel their order for a full refund only if the merchandise has not been picked up or delivered. Anything after our 72 hour grace period will result in a cancellation fee of 25% of merchandise value.
If merchandise has been picked up or delivered, BEL Furniture offers a 3-Day Satisfaction Guarantee. If within 3 days of delivery or pick up, you decide not to keep the furniture for any reason, we will be glad to offer re-selection towards anything of equal or greater value without any restocking fees. If it is still requested by a customer to actually cancel their invoice without using the reselection offer, then a cancellation fee of 25% of the merchandise value would be in effect and there is no refund of the original delivery fee.. All we ask is that the merchandise is returned without any damages to our warehouse or you may choose to pay an additional delivery fee if you would like us to pick it up. The actual agreed to refund amount will be processed and could then take up to 10-14 business days from the agreed date to conclude.
However, some items such as Mattresses, Mattress Pads, clearance items, and floor models are excluded from this policy and cannot be returned or exchanged. Please note, the original delivery fee will not be refunded.