Warranty & Service

About your Limited Warranty

Almost every item Bel Furniture sells is covered under a 1 year manufacturer warranty against defects in material and workmanship from the delivered or customer pick up date. This warranty does not apply to any clearance items, floor samples, or accessories which are sold on “AS IS” basis. Warranty does not apply to normal wear and tear or color fastness on any upholstery fabrics and leather merchandise.

Most mattresses offer extended warranties. Claims under these warranties may vary by brand. Bel Furniture will be happy to assist you in this regard upon request. Any mattress with stains will result in voiding the warranty.

An item under warranty will be repaired or replaced at Bel Furniture’s option, only within the 12 month warranty period. Bel Furniture’s warranty will be void if merchandise has been abused or relocated from the original invoice address at time of purchase.

Bel Furniture also offers a five year warranty program through Guardian Protection Products, Inc. which covers any accidental staining or damage occurrence.

Note: the purchase of Guardian Protection does not interfere with Bel Furniture’s 12 month manufacturer warranty. Guardian must be notified within 30 days of any accidental occurrence by the customer thru their 800 number or the claim will be voided by the Guardian company.

Service and Repairs

Bel Furniture is proud to offer a product warranty for a period of 12 months against any manufacturer defect for workmanship and material.

Actual in home service for the warranty will be for a 6 month period and any in home service beyond the 6 month period will require a service fee for the technician to come to your home of $89.00 for that home service. The customer does have the option to bring their merchandise to the BEL Furniture Distribution Center (Service Center) for inspection and repair after the initial 6 month period to avoid the in home service fee of $89.00. An approval thru customer service must be obtained for that and and appointment set to receive the merchandise back to the service center. Service for any merchandise will only be offered to customers within the 12 months limited warranty period. If item is relocated for any reason from the original invoice address at time of purchase, Bel Furniture reserves the right to refuse service on the item.

Transportation fees for the inspection/repair of furniture under the BEL warranty are NOT included in the warranty agreement and are the responsibility of the customer.

If any item under the 12 month warranty period cannot be repaired in home at the time of your scheduled service call, Bel Furniture may bring the item back to our distribution center for further repairs as a courtesy, provided the warranted item can fit in our customer service vehicle. Otherwise a transportation fee for the return is $89.00 and at $129.00 for pick up and return.

After your 12 months limited merchandise warranty expires, Bel Furniture may offer in-home service for a fee of $89. depending on the circumstance. Standard transportation costs are NOT included for the in home service warranty and will apply if necessary. See listed fees below.

Customer is responsible for making arrangements for transportation of any repaired/ serviced item to and from our distribution center.

Upon request, Bel Furniture offers a delivery option for service related items that may need to be picked up or dropped off to and from your location. To make a payment for this service, see store for details.


Service Call Fee for service issue beyond the BEL 12 month merchandise guarantee …..............................................$ 89
Delivery Fee for Pick up and Drop off merchandise (service related) within 50 miles of our distribution center:…........... $129

On Site Repairs

Most repairs will be completed within 7-10 business days at the Bel Furniture distribution center located on 28450 West Ten Blvd. (Commerce Parkway) Katy, TX 77494.

In cases where Bel Furniture determines an item under our 12 month warranty can neither be repaired or replaced, Bel Furniture will issue full credit for the defective item for in store credit only and re-selection.

 

Click here for information on returns/exchanges.