Delivery and Pickup

Delivery Information

• • All orders must be paid in full before the scheduled delivery date.
• • You will be contacted 24 to 48 hours prior to delivery to confirm your address.
• • Specific time requests (mornings, afternoons, or evenings) cannot be guaranteed.
• • Delays due to weather, traffic, or unforeseen conditions may occur and could impact the delivery timeframe.
• • On the morning of your scheduled delivery date, delivery personnel will provide a delivery window of approximately 3–4 hours.
• • Clear the area where you would like your furniture placed before delivery.
• • Our drivers will deliver, place, and set up your furniture in the room of your choice. Disposal and recycling of all packing materials are included. Our team does not move existing furniture or set up electronics.
• • Some assembly may be required by the customer if the merchandise remains in its original packaging.

Reschedule Delivery

• To reschedule or update your delivery address, please email delivery@belfurniture.com or call 832-358-8899 (Ext. 106 or 107) at least 48 hours before your scheduled delivery.

Cancellations

• Cancellations within 48 hours or missed deliveries may result in a restocking or handling fee equal to the delivery charge.

Damaged or Missing Parts on Delivery

• • Any damage (scratches, dents, tears, stains, etc.) or missing parts must be documented on the delivery receipt and reported to Customer Service within 48 hours.
• • Customers can choose to accept or decline items with visible damage upon delivery.
• • The delivery driver must acknowledge and sign the damage report.

Pick-Up Information

• • Check your invoice for pickup location details.
• • Bring your receipt to the cashier counter for processing and warehouse instructions.

Provide a valid photo ID

• Driver’s License
• State-issued ID
• Federal Government issued ID

• If someone else is picking up, their name must be listed in the order comments.
• Receive your warehouse ticket from the cashier.
• Park in a designated warehouse pickup lane.
• Present your warehouse ticket to a warehouse team member.
• Customer receipt and photo ID are required.
• Payments by check require management approval and bank verification.
• Pick-ups are on a first-come, first-served basis.
• Customers are responsible for assembly and set up after pick-up.
• Bel Furniture staff will assist with loading only—we are not responsible for securing merchandise or for any damages or injuries during loading.

Additional Information for Online Order Pick-Ups

For Online Credit Card and Financing Orders

• • The cardholder must be present at the time of pickup.
• • You must present a valid ID matching the cardholder’s name.
• Please Note: Merchandise will NOT be released if these requirements are not met.