At Bel Furniture, we are committed to delivering fast, courteous, and professional service. We make it easy for you to enjoy your new furniture—most in-stock items can be delivered within 48 hours, and in some cases, even the next day!* Before delivery, all merchandise is carefully inspected. If you prefer to receive your items unopened in their original packaging, please let us know at the time of purchase.
Delivery Information
- All orders must be paid in full before the scheduled delivery date.
- Some assembly may be required by the customer if merchandise remains in its original packaging.
- Our drivers will deliver, place, and set up your furniture in the room of your choice.
- Specific time requests (mornings, afternoons, or evenings) cannot be guaranteed.
- You will be contacted 24 to 48 hours prior to delivery to confirm your address.
- On the morning of your scheduled delivery date, delivery personnel will provide a delivery window of approximately 3–4 hours.
- Delays due to weather, traffic, or unforeseen conditions may occur and could impact the delivery timeframe.
- To reschedule or update your delivery address, please email elivery@belfurniture.com or call 832-358-8899 (Ext. 106 or 107) at least 48 hours before your scheduled delivery.
- Cancellations within 48 hours or missed deliveries may result in a restocking or handling fee equal to the delivery charge.
- Clear the area where you would like your furniture placed before delivery.
- Our team does not move existing furniture or set up electronics.
- Disposal and recycling of all packing materials is included.
- Customers can choose to accept or decline items with visible damage upon delivery.
- Any damages (scratches, dents, tears, stains, etc.) must be documented on the delivery receipt and reported to Customer Service within 48 hours.
- The delivery driver must acknowledge and sign the damage report.
Pick-Up Information
- Check your invoice for pickup location details.
- Bring your receipt to the cashier counter for processing and warehouse instructions.
- Provide a valid photo ID:
- Driver’s License
- State-Issued ID
- Federal Government Issued ID
- If someone else is picking up, their name must be listed in the order comments.
- Receive your warehouse ticket from the cashier.
- Park in a designated warehouse pickup lane.
- Present your warehouse ticket to a warehouse team member.
- Customer receipt and photo ID are required.
- Payments by check require management approval and bank verification.
- Pick-ups are on a first-come, first-served basis.
- Customers are responsible for assembly and set up after pick-up.
- Bel Furniture staff will assist with loading only—we are not responsible for securing merchandise or for any damages or injuries during loading.
Additional Information for Online Order Pick-Ups
- For Online Credit Card and Financing Orders:
- The cardholder must be present at the time of pickup.
- You must present a valid ID matching the cardholder’s name.
- Please Note: Merchandise will NOT be released if these requirements are not met.
HASSLE-FREE DELIVERY
Enjoy a variety of convenient delivery options designed to fit your schedule.
Delivery Options | Mattress > $800 | Orders > $2000 | Orders ≤ $799 | $800 ≤ Orders ≤ $999 | $1000 ≤ Orders ≤ $1999 | Next-day Delivery* |
Fees | FREE | FREE | $49.99 | $89.99 | $149.99 | $199.99 |
Room-of-choice | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
Full Assembly | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
Removal of boxes & debris | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
Removal of old mattress** | ✔ | ✔ | ✘ | ✘ | ✔ | ✔ |
Extended Delivery Zones | Austin | Laredo | Other areas |
Fees | $199 | $199 | Call (832) 358-8899 (Ext. 106 or 107) |
*Next-day delivery only available within 50 miles radius from Distribution Center in Katy. Orders must be placed before 2PM.
**Removal of old mattress with purchase of new mattress set: Mattress must be free of stain and body fluids.
WE'RE HERE TO HELP
Questions about shipping, scheduling or delivery? Contact us.
Mon-Fri: 9am - 5pm EST | Sat: 9am-4pm | Sunday: Closed
DELIVERY:
(832) 358-8899 (Option 1)
CUSTOMER SERVICE:
(832) 358-8899 (Option 2)
PICKUP:
(832) 358-8899 (Option 3)
INTERNET SALES:
(832) 358-8899 (Option 4)
TEXT:
(832) 979-3280