At Bel Furniture, we are committed to delivering fast, courteous, and professional service. We make it easy for you to enjoy your new furniture—most in-stock items can be delivered within 48 hours, and in some cases, even the next day!* Before delivery, all merchandise is carefully inspected. If you prefer to receive your items unopened in their original packaging, please let us know at the time of purchase.

Delivery Information

• All orders must be paid in full before the scheduled delivery date.
• Some assembly may be required by the customer if merchandise remains in its original packaging.
• Our drivers will deliver, place, and set up your furniture in the room of your choice.
• Specific time requests (mornings, afternoons, or evenings) cannot be guaranteed.
• You will be contacted 24 to 48 hours prior to delivery to confirm your address.
• On the morning of your scheduled delivery date, delivery personnel will provide a delivery window of approximately 3–4 hours.
• Delays due to weather, traffic, or unforeseen conditions may occur and could impact the delivery timeframe.
• To reschedule or update your delivery address, please email elivery@belfurniture.com or call 832-358-8899 (Ext. 106 or 107) at least 48 hours before your scheduled delivery.
• Cancellations within 48 hours or missed deliveries may result in a restocking or handling fee equal to the delivery charge.
• Clear the area where you would like your furniture placed before delivery.
• Our team does not move existing furniture or set up electronics.
• Disposal and recycling of all packing materials is included.
• Customers can choose to accept or decline items with visible damage upon delivery.
• Any damages (scratches, dents, tears, stains, etc.) must be documented on the delivery receipt and reported to Customer Service within 48 hours.
• The delivery driver must acknowledge and sign the damage report.

Pick-Up Information

• Check your invoice for pickup location details.
• Bring your receipt to the cashier counter for processing and warehouse instructions.
• Provide a valid photo ID:
• Driver’s License
• State-Issued ID
• Federal Government Issued ID
• If someone else is picking up, their name must be listed in the order comments.
• Receive your warehouse ticket from the cashier.
• Park in a designated warehouse pickup lane.
• Present your warehouse ticket to a warehouse team member.
• Customer receipt and photo ID are required.
• Payments by check require management approval and bank verification.
• Pick-ups are on a first-come, first-served basis.
• Customers are responsible for assembly and set up after pick-up.
• Bel Furniture staff will assist with loading only—we are not responsible for securing merchandise or for any damages or injuries during loading.

Additional Information for Online Order Pick-Ups

• For Online Credit Card and Financing Orders:
• The cardholder must be present at the time of pickup.
• You must present a valid ID matching the cardholder’s name.
• Please Note: Merchandise will NOT be released if these requirements are not met.