Our Exchange Policy
Exchanges of stocked items are accepted within 3 days from the date the item is delivered or picked up. To request an exchange, customers must visit a retail store location or contact Customer Services at 832-358-8899 within the 3-day period.
For regular stock items, reselections of equal or greater value will not be charged a restocking fee. However, customers are responsible for any additional redelivery fees. If the new selection is of lesser value, a 25% restocking fee will apply, along with any required redelivery fees.
Custom Special Orders and As-Is items are final sale and are not eligible for exchange.
If the item being exchanged must be picked up from the customer’s home, a pickup fee will apply. The exchange request must be made within 3 days of delivery, and the pickup must be scheduled within 21 days from the original receipt date.
Customers are responsible for making the exchanged item available on the scheduled pickup date. If pickup is not arranged, the item is not available at the scheduled time, or the customer fails to complete the exchange process within the required time frame, the exchange will be cancelled and the applicable pickup fee will still be charged.