A BEL customer has a 72 hour grace period from the date of purchase to cancel their order for a full refund only if the merchandise has not been picked up or delivered. Anything after our 72 hour grace period will result in a cancellation fee of 25% of merchandise value.
If merchandise has been picked up or delivered, BEL Furniture offers a 3-Day Satisfaction Guarantee. If within 3 days of delivery or pick up, you decide not to keep the furniture for any reason, we will be glad to offer re-selection towards anything of equal or greater value without any restocking fees. If it is still requested by a customer to actually cancel their invoice without using the reselection offer, then a cancellation fee of 25% of the merchandise value would be in effect and there is no refund of the original delivery fee.. All we ask is that the merchandise is returned without any damages to our warehouse or you may choose to pay an additional delivery fee if you would like us to pick it up. The actual agreed to refund amount will be processed and could then take up to 10-14 business days from the agreed date to conclude.
However, some items such as Mattresses, Mattress Pads, clearance items, floor models and special orders/manufacture direct ship items are excluded from this policy and cannot be returned or exchanged. Please note, the original delivery fee will not be refunded.
