Mar - High-Quality Sectional Sofa

After you place your order, you’ll receive an order confirmation/invoice by email. If you can’t find it, check spam/junk or contact Customer Service with your name and phone number: Contact Us.

We accept major payment methods at checkout, including standard card payments. We also offer additional options such as Shop Pay, gift cards, and select digital wallet options shown during checkout. See current options here: Financing & Payment Options.

Yes. Bel Furniture offers promotional financing (with approved credit) and lease-to-own options. You can view and apply here: Financing & Lease-to-Own.

Check the product page for availability notes and the checkout experience for delivery/pickup options.

Common availability types:

• In Stock: Typically ready for delivery or pickup (inventory can change quickly).
• Direct Ship (Online Only): Ships directly from the vendor (often 7–10 business days, depending on location/carrier).
• Special Order / Online & Special Order: Factory shipping timelines are estimates (often around 4–6 weeks) and not guaranteed.

Yes—visit any Bel Furniture showroom across Texas. Find the closest location here: Store Locations.

In general, our delivery team does not move existing furniture. Some delivery options include old mattress removal with the purchase of a new mattress set (conditions may apply). For details, see: Delivery & Pickup.

We recommend scheduling your city bulk pickup, donating (if usable), or using a local haul-away service. If you’re purchasing a new mattress set, check whether your delivery option includes old mattress removal: Delivery & Pickup.

We do our best to display accurate images, but lighting, screen settings, and natural material variation (wood grain, fabric dye lots, leather texture) can cause slight differences. Please review product descriptions and dimensions, and contact us if you need additional photos/details.

Timing depends on the item type and delivery method:

• Local Delivery: You’ll receive a delivery window (typically ~3–4 hours) on the day of delivery. Specific time requests can’t be guaranteed.
• Direct Ship (Online Only): Often 7–10 business days (varies by location/carrier).
• Special Orders: Factory timelines are estimates (often 4–6 weeks) and can vary.

More details: Delivery & Pickup • Returns & Exchanges

You can usually choose pickup or delivery (some online-only items ship direct). Select the option that fits your timeline, space, and assembly needs. Delivery fees/eligibility (including free delivery on select orders) are shown at checkout and on: Delivery & Pickup.

Exact times can’t be guaranteed. On the morning of your scheduled delivery date, the delivery team typically provides an estimated window (often ~3–4 hours). Traffic, weather, and routing can affect timing.

• Measure doorways, hallways, stairwells, and elevators.
• Clear a path and remove fragile items.
• Make sure someone 18+ is present to accept delivery.
• Have the area ready for room-of-choice placement.

More delivery tips: Delivery & Pickup

Contact us as soon as possible to reschedule. Missed deliveries or cancellations within 48 hours of the scheduled date may result in a fee equal to the delivery charge. Delivery contact details are on: Delivery & Pickup.

In many cases, yes—depending on item availability and scheduling. Please contact us and we’ll confirm available options and any additional fees: Contact Us.

If the merchandise has been delivered or picked up, Bel Furniture offers a 3-Day Satisfaction Guarantee that allows a one-time reselection toward an item of equal or greater value (exclusions apply). If you choose to cancel instead of reselection, a cancellation fee may apply and original delivery charges are generally non-refundable. Full policy: Returns & Exchanges.

If you notice damage at delivery, document it on the delivery receipt before signing. Then report it to Customer Service within 48 hours. You may accept or decline items with visible damage at delivery. Details: Delivery & Pickup • FAQs.

Missing parts must be documented on the delivery receipt and reported to Customer Service within 48 hours. Please keep all packaging and hardware until the issue is resolved. More info: Delivery & Pickup.

Yes. Check your invoice for the pickup location and bring a valid photo ID. For online credit card/financing orders, the cardholder must be present with matching ID. Full pickup instructions: Delivery & Pickup.

For security and fraud prevention, we may request additional verification (for example: ID confirmation, billing details, or authorization) before releasing merchandise for delivery or pickup.

Bel customers typically have a 72-hour grace period from purchase to cancel for a full refund only if the merchandise has not been picked up or delivered. After that window, a cancellation fee may apply. Full details: Returns & Exchanges • FAQs.

Once a return/cancellation is approved and processed, refunds may take about 10–14 business days from the agreed return/processing date (timing can vary by payment method). See: Returns & Exchanges.

Here are the main policy pages:

• Delivery & Pickup
• Returns & Exchanges
• FAQs
• Financing & Payment Options

If you notice the wrong item at delivery, let the delivery team know immediately and document it on the receipt. If discovered after delivery, contact Customer Service as soon as possible (ideally within 48 hours) so we can help resolve it: Contact Us.

Contact Customer Service with your order number, item name/SKU (if available), and photos of what you received: Contact Us.

Delays can make it harder to verify and correct the issue. Please report wrong/missing/damaged items as soon as possible (ideally within 48 hours of delivery) and keep all packaging until we confirm next steps.

Please keep the item in its original condition and do not discard the packaging until Customer Service confirms the resolution. If possible, do not assemble/use the item while the case is being reviewed.

Usually no—incorrect items generally must be available for verification/return. If something was accidentally discarded, contact Customer Service immediately to discuss possible options: Contact Us.

Yes—when a wrong item is confirmed, Customer Service will guide you through the swap/return process and scheduling (when applicable). Start here: Contact Us.